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BEIJING, July 11 (TMTPOST)— Alibaba’s fintech subsidiary Ant Group dismissed a recent rumor about withdrawal failure.

Source: Visual China

Netizens claimed at the social media that they failed to withdraw money from accounts of Shengjing Bank on Alipay, the major mobile and online payment platform in China. Ant denied Alipay had any withdrawal problems through its official account on Chinese Twitter-like social media Sina Weibo on Monday. Withdrawal of Ant’s previous deposit products that co-developed with Shengjing Bank has been running normally since the beginning of2021, when the partnership on deposit products with the bank had already terminated, the fintech giant clarified. It added that depositors who bought products previously can always make withdrawal from 07:00 a.m. to 11:00 p.m. each day. It also warned users of online wire fraud.

Shengjing Bank, one of leading commercial banks in Northeastern China, responded the same day that it had stopped sales of deposit products on Alipay to abide by relevant regulation, and it only offered limited services for clients of existing products, such as premature withdrawal and checking the account balance and detailed purchase history. The daily withdrawal service is available at anytime between 07:00 a.m. and 11:00 p.m., the bank cited Alipay’s policy.

The regulation Shengjing Bank cited was the one introduced in January, 2021, by the Banking and Insurance Regulatory Commission (CBIRC) and the People’s Bank of China. The two top financial regulators required commercial banks not to provide time deposits or time-demand deposit, which sets no limits on maturity date, time and amount of deposit and withdrawal, on the third party online platforms, targeting rapid expansion of fintech sector that could increase financial risks. Ahead of the regulation, Ant had announced to remove all the commercial banks" deposit products soldon its platform voluntarily in accordance with regulatory requirements back in December, 2020. Ant said that the removal would not affect existing individual consumers who have deposited money via Alipay.